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Education Specialist

Blue Bison Software Ltd. offers the only HR/Payroll software designed explicitly for offshore businesses. Servicing over 15,000 employees across Bermuda, The Cayman Islands, and the wider Caribbean region. We provide a very affordable and effective solution for managing employee records, payroll, work permit/immigration, and more…

 

Our fast-growing SaaS business needs an Education Specialist to assist new clients with training and configuration of the payroll/HR software application. At the same time, they will ensure that existing clients get the most of the software by providing additional training, hosting webinars, and creating educational content.

 

Job Responsibilities:

  • Become proficient in the use and application of the Blue Bison H.R./Payroll software

  • Provide high-quality customer service.

  • Project manage multiple installations, set, and meet scheduled training sessions

  • Update the implementation documents to reflect any changes in new releases of the software

  • Provide feedback to the Blue Bison development team on any specific customers requirements that the current version may not accommodate.

  • Manage the non-technical implementation of any client requested customizations

  • Assist in providing additional training, hosting webinars, and creating educational content.

  • Participate in any pre-installation “discovery” clients meetings to ensure the software will provide the required solution

  • Work closely with the sales and product development teams to meet strategic objectives by constantly improving the software's functionality to address market needs.

  • Update the Blue Bison CRM/project management software on a timely basis

Requirements:

  • High school diploma or G.E.D.

  • Bachelor’s in Business, Computer or equivalent area of study (highly desired, but not required)

  • Human Resource Management certification (highly desired, but not required)

  • Prior experience in a Human Resource Management or business analyst role in a corporate environment is desirable

  • Prior experience in using software, especially Human Resource software at an administrative level, is desirable

  • Knowledgeable in local governmental regulations related to Labour laws, Payroll Tax, Pension, Health, Immigration, and any other statutory requirements

  • Strong Microsoft Office application skills, especially Excel.

  • High-Level Database management and report creation skills

  • Bookkeeping certification is highly desired but not required

  • Friendly, empathetic and upbeat personality

  • Ability to work under time pressure

  • Problem-solving, analytical skills

  • Conflict-resolution skills

Reporting to: Regional Blue Bison Manager weekly, a meeting will be held to ensure the goals are being met for the scheduled implementations with high customer satisfaction.

Remuneration: Subject to skill level and experience: hourly rate range of US$20.00 to $50.00.

Hours: Part to full-time- with flexible hours based on the demands of the client installs. Most of the time, the implementations will be conducted remotely via Zoom, with the occasional need to be on the client site. Working from a home office is optional (conditional on the home office environment being suitable.

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Our Story

Established in 2002 in the Cayman Islands, Blue Bison Software was acquired by the Paragon Group of companies and is now part of the portfolio of products owned by Blue Bison Software Ltd, a Cayman-based organisation. 

With its flagship HR/Payroll product, Blue Bison came from humble beginnings developed by a local retail operation to provide basic payroll and HR functionality. Since that time the software has been re-developed and enhanced and today  supports more than 7,000 employees in Cayman, with many more in the other Islands throughout the region.